My Personalised Cookbook

Terms & Conditions

Last updated: June 2026

IMPORTANT NOTICE: These Terms & Conditions contain important information about your rights and obligations. Please read them carefully before placing an order. These terms are governed by English and Welsh law. If you are a consumer (an individual purchasing for personal, not business, use), you have additional statutory rights that cannot be excluded or limited by these terms.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our personalised cookbook service and form the basis of any contract between you and us. By placing an order, you agree to be bound by these Terms. If you have any questions, please contact our customer support team before ordering.

These Terms apply to both consumer customers (individuals purchasing for personal use) and business customers. Where your rights differ depending on whether you are a consumer or a business, this is clearly indicated. By using our service you confirm that you are acting for personal, non-commercial purposes unless you have entered into a separate business agreement with us.

2. Who We Are & How to Contact Us

My Personalised Cookbook is a company registered in England and Wales (Company No. 17263772), with our registered office at 167-169 Great Portland Street, London, England, W1W 5PF. You can contact us via email at: help@mypersonalisedcookbook.com

We will contact you by email using the details you provide at the time of ordering. You are responsible for ensuring the email address you register with us is valid, active and accessible to you. If your email address changes, please notify us promptly. We are not responsible for important communications being missed due to an out-of-date or inaccessible email address.

3. Eligibility & Age Requirements

You must be at least 18 years old to place an order with us. By placing an order, you confirm that you are 18 or over. If you are under 18, a parent or legal guardian must place the order on your behalf and agrees to be bound by these Terms.

4. Your Account

To create a cookbook and place an order, you may need to register for an account. You are responsible for:

  • providing accurate and up-to-date registration information;
  • keeping your account login details confidential and secure; and
  • all activity that takes place under your account, including activity by any contributors you invite (see Section 6).

Please notify us promptly if you believe your account has been accessed without your authorisation. We may suspend or close your account, or withdraw access to our service, where we reasonably believe you have breached these Terms, where required to do so by law, or where necessary to protect our service or other users. Where we do so, this will not affect any confirmed order already in production, which we will complete unless we are prevented from doing so by law.

5. Contract Formation

A legally binding contract between you and us is formed at the point we send you a written order confirmation by email. Prior to that point:

  • Placing an item in a basket or proceeding to checkout does not constitute a binding order.
  • Our order confirmation email will set out the key details of your order, including product description, price, and estimated delivery.
  • We reserve the right to decline or cancel any order before confirmation, for example if a product is unavailable or a pricing error has occurred.

If we are unable to accept your order after payment has been taken, we will notify you promptly and issue a full refund. Reasons we may decline an order include (but are not limited to): the uploaded Content being corrupted, technically unsupported, or of inadequate resolution; a pricing or product description error; the product being unavailable; or failure to obtain authorisation for payment.

6. Personalisation Content

You are responsible for all text, images, recipes, and other materials (“Content”) you upload or submit as part of your order. Specifically, you confirm that:

  • You own all rights to the Content, or have obtained all necessary permissions and licences to use it.
  • The Content does not infringe any third party’s intellectual property rights (including copyright, design rights, or trademark rights), privacy rights, image or publicity rights, or any other legal rights.
  • The Content is not unlawful, defamatory, obscene, offensive, or otherwise objectionable.
  • The Content does not contain viruses, malware, or any harmful code.
  • You are not breaching any law or third-party right by asking us to produce your cookbook using that Content.

We will not produce cookbooks containing Content that, in our reasonable opinion, falls into any of the following prohibited categories:

  • Pornographic, sexually explicit, or erotic material
  • Imagery depicting minors in an inappropriate or sexualised manner
  • Content that incites hatred, discrimination, or violence on the basis of race, religion, gender, sexuality, disability, or any other protected characteristic
  • Imagery glorifying or instructing criminal activity, drug use, weapons, or self-harm
  • Defamatory content or content that violates another person’s privacy or right to their own image
  • Content that breaches any applicable law or regulation

We reserve the right to refuse, remove, or request amendment of any Content that breaches these rules. If Content is refused before production begins, we will notify you promptly. You will have the opportunity to resubmit compliant Content or request a refund if the order cannot proceed.

To the maximum extent permitted by law, you agree to reimburse us for any reasonable claims, costs, losses, or damages we suffer arising from Content you (or your Contributors) supply that breaches these Terms or any applicable law. If you are a consumer, this obligation is limited to losses arising from your own breach of these Terms and does not affect your statutory rights.

We will not use your uploaded Content for any marketing, promotional, or other purposes without your explicit prior written consent.

Contributors

Our service may allow you to invite other people (“Contributors”) to submit recipes, text, or images for inclusion in your cookbook (for example, via an invitation link). Where you use this feature:

  • you remain responsible for all Content submitted to your project, including Content submitted by Contributors;
  • you confirm that you are authorised to include each Contributor’s Content in your order, and that all of the confirmations and warranties set out in this Section 6 apply equally to Content submitted by Contributors; and
  • you are responsible for ensuring that Contributors understand and comply with these Content rules.

We may present these Content rules to Contributors at the point they submit Content, but doing so does not reduce your responsibility, as the account holder, for the final order.

7. Acceptable Use of Our Platform

When using our website and platform, you agree not to:

  • use the service for any unlawful, fraudulent, or harmful purpose;
  • upload or submit Content that breaches Section 6;
  • attempt to gain unauthorised access to the service, to other users’ accounts or content, or to our systems;
  • circumvent, disable, or interfere with any security or authentication features (including contributor invitation links);
  • use automated means (such as scraping, crawling, or bots) to access or extract data from the service without our prior written permission; or
  • introduce viruses, malware, or any other harmful code, or otherwise disrupt the operation of the service.

We may investigate and take appropriate action (including suspending access, removing Content, or closing accounts) where we reasonably believe these rules have been breached.

8. Recipes – Health, Allergens & Safety

Our service prints and personalises cookbooks created from recipes and other Content supplied by you and any Contributors you invite. We are a printing and personalisation service: we do not write, test, review, verify, or endorse the recipes or any other Content included in your cookbook.

Accordingly, you acknowledge and agree that:

  • We make no representation or warranty as to the accuracy, safety, suitability, or results of any recipe or instruction contained in your cookbook.
  • We are not responsible for allergens, intolerances, ingredient suitability, food hygiene, cooking or storage safety, or the nutritional content of any recipe.
  • It is the responsibility of the person creating the cookbook, and of anyone preparing or consuming food based on it, to check ingredients (including for allergens), to follow safe food-handling and cooking practices, and to seek professional or medical advice where appropriate.
  • To the maximum extent permitted by law, we accept no liability for any illness, injury, allergic reaction, loss, or damage arising from the preparation or consumption of any dish based on a recipe in a cookbook we produce.

Nothing in this section limits your statutory rights in respect of the physical quality of the printed book itself (see Sections 13 and 14).

9. Production & Proofing

We will print your cookbook as closely as possible to the materials you submit. You acknowledge that:

  • You are solely responsible for checking the spelling, grammar, layout, image quality, image placement, and overall accuracy of your submitted Content before approving your order.
  • Once an order has been approved and submitted for production, changes cannot be made. Please review your proof carefully.
  • Colours and print results may vary slightly from on-screen previews due to differences in monitor calibration and print processes. We are not liable for minor colour variations that fall within normal production tolerances.
  • We recommend submitting images at a minimum resolution of 300 DPI for best print quality. We are not liable for poor print quality arising from low-resolution images supplied by you.
  • If you delete your uploaded Content from your account before your order is fulfilled, we may be unable to reprint or replace your order.

10. Uploaded Content Storage & Retention

We store your uploaded Content securely for the purposes of producing your order and providing customer support. You should not use our platform as your primary or backup storage for images, recipes, or other files – we strongly recommend you retain copies independently.

We will retain your uploaded photos and recipes for 2 years following your most recent order, after which they will be securely deleted. Order data and related information (such as order history and transaction records) will be retained for 6 years following your most recent order, in line with our legal, accounting, and tax obligations. You may request earlier deletion of your uploaded photos and recipes at any time by contacting us, subject to any order still in progress and to records we are required to keep by law.

We will not be responsible for any loss, corruption, or deletion of uploaded Content arising from technical failures, human error, or other causes beyond our reasonable control. Your Content and account data are also subject to our Privacy Policy and our UK GDPR obligations. We reserve the right to delete Content and account data from inactive accounts in accordance with our Privacy Policy, and will give you reasonable advance notice before deleting your account data.

11. Delivery

Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only and not guaranteed delivery dates. Where you order multiple products, they may be dispatched together, in which case the longest applicable delivery time will apply.

We are not responsible for delivery delays caused by couriers, adverse weather, industrial action, or other circumstances outside our reasonable control (see also Section 17: Force Majeure).

If your order:

  • Arrives damaged – please contact us promptly, ideally within 7 days of receipt, with photographic evidence. We will arrange a replacement or refund as appropriate.
  • Is lost in transit – please contact us if your order has not arrived within 10 working days of the estimated delivery date. We will investigate with the courier and, where the order is confirmed lost, arrange a replacement or full refund.
  • Is replaced but the replacement is also faulty – we will offer a further replacement or a full refund at your choice.

We aim to resolve all delivery issues within 14 working days of your report. The time periods in this section are intended to help us resolve issues quickly and do not affect your statutory rights.

International delivery, customs & import charges

Where we deliver outside the United Kingdom, your order may be subject to import duties, taxes, or customs charges levied by the destination country. Unless expressly stated at checkout, these charges are the responsibility of you (or the recipient) and are not included in the price you pay us. Delivery availability, times, and costs vary by destination and will be shown at checkout where available. We are not responsible for delays caused by customs processing in the destination country.

12. Pricing & Payment

All prices are shown in GBP unless otherwise stated. Prices include VAT or applicable sales tax where we are registered to collect such tax in the relevant jurisdiction; where we are not required to collect such tax, prices are shown without it, and any local taxes, duties, or charges that may apply are your responsibility (see Section 11). Delivery costs are shown separately at checkout.

Payment must be completed in full at the time of ordering. We accept all major credit and debit cards and mobile payment methods (such as Apple Pay and Google Pay). In certain jurisdictions we may also support popular local payment methods, which will be displayed at checkout where available.

We may offer promotional discount codes from time to time. Specific terms apply to each promotion and are set out at the point of offer. Expired discount codes cannot be applied retrospectively.

We reserve the right to update our prices at any time. Price changes will not affect orders that have already been confirmed. In the event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.

13. Cancellations & Refunds

13.1 Your right to cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right to cancel distance contracts. However, this right does not apply to goods that are clearly personalised or made to your specification, which includes our personalised cookbooks.

By approving your order and submitting it for production, you expressly acknowledge and agree that the 14-day cancellation right does not apply to your personalised cookbook.

13.2 Cancellation before production begins

If you wish to cancel your order before production has begun, please contact us as soon as possible. We will endeavour to accommodate cancellation requests made before production starts and issue a full refund. Once production has begun, we are unable to cancel orders.

13.3 Refunds for faults and errors

Notwithstanding the above, your statutory rights under the Consumer Rights Act 2015 are not affected. We will provide a remedy (replacement, repair, or full refund) in the following circumstances:

  • The product has a manufacturing fault or defect not caused by you.
  • The product is not as described in our order confirmation.
  • We have made an error in the production of your order.

We are not liable for errors, omissions, or quality issues arising from Content submitted by you or your Contributors (including spelling errors, low-resolution images, or incorrect layouts that were approved before production).

Please report any fault to us promptly, ideally within 30 days of receipt where possible, with supporting photographs where applicable. The time periods in these Terms are intended to help us resolve issues quickly and do not affect your statutory rights – including your short-term right to reject faulty goods within 30 days, and your right to a repair, replacement, or refund and to bring a claim within the time limits allowed by law.

14. Your Consumer Rights (Consumer Rights Act 2015)

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 apply to all goods we supply. These include your right to receive goods that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

Nothing in these Terms limits or excludes your statutory consumer rights. If you believe the goods you have received do not meet these standards due to a fault on our part, please contact us. Your rights in this regard are in addition to, and not limited by, our complaints and refund procedures.

15. Intellectual Property

All design templates, layouts, tools, software, and platform features made available through our service remain our intellectual property (or that of our licensors). You are granted a limited, non-exclusive, non-transferable licence to use these solely for the purpose of creating your personalised cookbook through our service. You may not copy, reproduce, reverse-engineer, or use these materials outside of our service.

You retain full ownership of the Content you upload. By submitting Content, you grant us a limited, non-exclusive licence to use that Content solely for the purpose of producing your personalised cookbook and providing our services to you. This licence does not extend to marketing, advertising, social media, or any other use without your separate written consent.

16. Third-Party Links & Services

Our website or platform may contain links to third-party websites, services, or content. These are provided for your convenience only. We are not responsible for the content, accuracy, or practices of any third-party sites, and the inclusion of a link does not imply our endorsement. Third-party sites are governed by their own terms of use and privacy policies, which you should review before use.

We use third-party service providers to fulfil certain aspects of our service (such as printing partners and delivery couriers). These providers are subject to contractual obligations with us but operate independently. We are not liable for the acts or omissions of third-party providers except to the extent we are responsible under these Terms or by law.

17. Force Majeure

We will not be in breach of these Terms or liable for any delay or failure to perform our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control.

In such circumstances, we will notify you as soon as reasonably practicable and will use reasonable endeavours to minimise any delay. If we are unable to fulfil your order within a reasonable timeframe, we will offer you the option to cancel for a full refund.

18. Liability

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights as a consumer; or
  • any other liability that cannot be limited or excluded by law.

Subject to the above:

  • Our total liability to you in connection with any order is limited to the price paid for that order.
  • We are not liable for losses that were not reasonably foreseeable to both you and us at the time the contract was formed.
  • We are not liable for errors or quality issues arising from Content you or your Contributors supply, including spelling or factual errors, low-resolution or poor-quality images, or layouts that you approved before production.
  • We are not liable for loss or corruption of data or uploaded Content, except to the extent caused by our breach of these Terms or our legal obligations.
  • We are not liable for the acts or omissions of third-party couriers or other third parties, except to the extent we are responsible under these Terms or by law.

The recipe, allergen, and food-safety disclaimer set out in Section 8 also applies.

If you are a business customer, we are not liable to you for any indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of anticipated savings, whether arising in contract, tort (including negligence), or otherwise; and our total liability to business customers is limited to the price paid for the relevant order.

19. Privacy, Data Use & Cookies

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. We use your personal data only to:

  • Process and fulfil your order
  • Communicate with you about your order
  • Provide customer support
  • Comply with our legal obligations

Your uploaded Content is stored securely and is not shared with third parties except where necessary to fulfil your order (for example, our printing partners or delivery couriers). For full details of how we collect, store, and process your personal data – including your rights of access, rectification, erasure, and portability – please see our Privacy Policy, which forms part of our agreement with you.

We use cookies and similar technologies on our website. For details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

20. Accessibility

We are committed to making our website and services as accessible as possible. If you experience any difficulty using our platform or require these Terms in an alternative format (such as large print or audio), please contact us and we will do our best to assist.

21. Complaints & Dispute Resolution

If you have a complaint or dispute about our products or services, please contact us in the first instance at help@mypersonalisedcookbook.com. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.

We are not currently obliged to use an alternative dispute resolution (ADR) provider, but we are happy to consider ADR as a means of resolving a dispute where appropriate. If you are a consumer resident in the EU, you can find information about national dispute resolution bodies through the European Consumer Centres (ECC) Network.

22. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of the country where you are resident. If you are a business customer, you submit to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your right as a consumer to rely on mandatory provisions of the law of the country in which you are resident, where we direct our services to that country.

23. Changes to These Terms

We may update these Terms from time to time (for example, to reflect changes in law or our services). Any updates will be posted on our website. The version of these Terms in place at the time your order is confirmed will apply to that order. We will not retrospectively alter the terms that govern an existing confirmed order.

Where a change to these Terms would materially and adversely affect your rights as an ongoing user of our platform, we will give you reasonable advance notice and you will be entitled to stop using our services if you do not wish to accept the updated Terms.

24. Severability, Waiver & Entire Agreement

If any provision of these Terms is found by a court to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our service and supersede any prior agreements or representations.

Your rights and obligations under these Terms may not be transferred to another person without our prior written consent.